Phedone NLP feature is available on Eden AI

We are pleased to announce that Phedone NLP (Natural Language Processing) portfolio has been integrated into Eden AI API.

What is Phedone?

Phedone is a Natural Language Processing (NLP) SaaS platform that democratizes semantical analysis. It automates customer feedback and user support, leveraging the power of artificial intelligence and proprietary algorithms.

Deeply rooted and securely built on NLP, statistics, and expert rules, Phedone is GDPR and HDS-compliant. The platform analyzes each contributor’s request or feedback and also identifies global trends to prevent customer churn. It smoothes daily agents’ tasks and is ready to go with categories and contact reasons.

Its solution is also trainable in full autonomy on business specifics and is already integrated into marketplaces. Phedone pricing is drastically optimized, usage-based without minimum.

Why do we offer Phedone in addition to other NLP APIs?

Eden AI offers Phedone AI solutions (Translation and Speech) on its platform amongst several other technologies. We want our users to have access to multiple AI engines and manage them in one place so they can reach high performance, optimize cost and cover all their needs. There are many reasons for using multiple AI APIs : ‍

Fallback provider is the ABCs.

You need to set up an AI API that is requested if and only if the main AI API does not perform well (or is down). You can use the confidence score returned or other methods to check provider accuracy.

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Performance optimization.

After the testing phase, you will be able to build a mapping of AI vendors’ performance that depends on the criteria that you chose. Each data that you need to process will be then sent to the best API.

Cost – Performance ratio optimization.

This method allows you to choose the cheapest provider that performs well for your data. Let’s imagine that you choose Google Cloud API for customer “A” because they all perform well and this is the cheapest. You will then choose Microsoft Azure for customer “B”, a more expensive API but Google performances are not satisfying for customer “B”. (this is a random example)

Combine multiple AI APIs.

This approach is required if you look for extremely high accuracy. The combination leads to higher costs but allows your AI service to be safe and accurate because AI APIs will validate and invalidate each other for each piece of data.

Interview with Phedone COO Co-founder

We had the chance to talk to Phedone COO Co-founder, Laurence Fornari, who agreed to answer some of our questions:‍

Can you introduce Phedone?

Founded in January 2022, Phedone is a French startup that enables written and voice analysis, no-code and low code integration, in compliance (RGPD & HDS), and at a lower cost.

From users’ feedback to actions: Phedone is a fit-for-purpose ready to go SaaS portfolio trained and ready to be trained on business specific models.

Now available: Speech-to-text for business (0,0025€HT/15 seconds without minimum usage), mitigated sentiments, name/telephone/activities identification, contact reasons with pre-trained categories.

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Phedone recently deployed integrations within Freshdesk and Facebook messengers. Phedone is already within Zendesk and Zapier marketplaces.

Who are your customers?

Phedone supports customer experience, support, product, and developer teams to analyze, target, and understand their customers and their market. Our customers are French and European companies such as Orange, Berger-Levrault, Culligan.

Phedone services can be used in customer and user support, retail, tourism, healthcare, BtoB and BtoC business specifics and more to come with bank and insurance.

Why did you decide to be integrated in Eden AI?

Phedone democratizes semantic analysis and focuses on its core AI/NLP expertise for business. Eden AI is a powerful vector to go to market.

How to use Phedone on Eden AI?

To use Phedone Translation or Speech-to-Text features on Eden AI, you’ll need the documentation and call the API:

Interested in using Phedone on Eden AI ? Get started with our API or access it directly via our platform.

Eden AI is a must-have

Eden AI is the future of AI usage in companies. Our platform not only allows you to call multiple AI APIs but also gives you :

  • Centralized and fully monitored billing for all AI APIs
  • A unified API for all providers: simple and standard to use, quick switch between providers, access to the specific features of each provider
  • Standardized response format: the JSON output format is the same for all suppliers thanks to Eden AI’s standardization work. The response elements are also standardized thanks to Eden AI’s powerful matching algorithms.
  • Best Artificial Intelligence APIs of the market: big cloud providers (Google, AWS, Microsoft, and more specialized engines)
  • Data protection: Eden AI will not store or use any data. Possibility to filter to use only GDPR engines.
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You can see Eden AI documentation here.

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